VisitlyFlex Print is a printer proxy that enables you to connect printers to an iPad that are not directly supported via Bluetooth or AirPrint.

Pre-requisites

Before proceeding with the installation, ensure you have the following:

✅  An Administrator Role on the System – You must have admin permissions to install the software.

✅  A Windows Computer – This is where the VisitlyFlex Print software will be installed.

✅  A Printer – The printer you want to connect to the iPad.

✅  An iPad – running the Visitly Kiosk App.

✅  All devices connected to the same network – The Windows computer, iPad, and printer must be on the same network for proper communication.

✅  Reserved IP Addresses (Recommended) – It’s best to reserve or assign static IP addresses for both the iPad and the printer to prevent disconnections.

System Requirements

Before installing VisitlyFlex Print, ensure that your Windows computer meets the following system requirements: 

• Windows Version: Windows 10 or later, or Windows Server (23H2, 2022, 2019, 2016, 2012-R2, 2012 or above)

• RAM: At least 8GB RAM (Recommended)

• Processor: Minimum 2 cores & a 64-bit processor 

• .NET Framework: Must be installed. If not installed, download it from Download .NET Framework (NET 8.0+)

Download & Install

1. Download the installer. 

• To get the VisitlyFlex Print installation file, contact support@visitly.io.

• Once you receive the installer file, save it on your Windows computer.

2. Install on the Windows System. 

• Locate the VisitlyFlex Print installer file that you downloaded.

• Right-click the file and click on “Run as admin” to launch the installer. 

  

• Follow the on-screen instructions to complete the installation.

• Once the installation is complete, restart your computer to ensure proper installation.

3. Confirm Installation 

Method 1: Using Windows Services 

• Open the Start Menu and search for Services.
  

• Look for a service called VisitlyFlex Print in the list. 

• If it is running, the installation is successful.

• If it is not running, start the service manually by:

  • Right-click on VisitlyFlex Print

  • Select Start

Method 2: Using Run Dialog

• Press Windows + R on your keyboard to open the Run dialog.

• Type services.msc and press Enter.

• Look for VisitlyFlex Print in the list. 

• If the service is not running, start it manually. 

Configure on the Windows System

1. Verify or update the IP Address 

• Open File Explorer and go to C:/ (C Drive).

•  Open the ProgramData folder (⚠️ This may be hidden). To show hidden folders: Click View > Show > Hidden Items). 

• Inside ProgramData, locate the VisitlyFlex Print folder.

  

  
  

• Open the folder, and you will find:

  • settings.json (for settings).

  • logs (to check the IP address and port where VisitlyFlex Print is running).

• Open the log file and look for the IP address and port.

• If the IP address is incorrect, update it in the config file and save the changes.

2. Ensure the printer is installed and working 

Before connecting the printer to the iPad, ensure that the printer is correctly installed:

• Go to Control Panel on your Windows computer.

•  Click on Devices and Printers.

• Look for the printer you want to use.

• If the printer is not listed, install it by following the printer's installation instructions.

• Print a test page to confirm that the printer is working properly.

Configure on the iPad (Visitly Kiosk App) 

Once the Windows computer and printer are set up, configure the iPad to use VisitlyFlex Print. 

1. Open the Visitly Kiosk App.

2. Tap the Settings icon (⚙️ cog wheel in the top right corner).

3. Enter your Admin PIN when prompted.

4. Go to Printer Settings and select Proxy Printer.

• If this option is missing, please contact support@visitly.io.

5. Enter the IP address obtained from the Windows system log files. 

6. Select the printer you want to use.

Setup complete! Your printer is now connected and ready to use. 

Troubleshooting & Support

The VisitlyFlex Print service is not running 

Solution: Open Windows Services, find VisitlyFlex Print, and manually start the service. 

The iPad cannot find the proxy printer

Solution: 

Ensure the following:

• The Windows system, printer, and iPad are on the same network.

• The correct IP address is entered in the Visitly Kiosk App.

• The printer is installed and working on Windows.

• Create an inbound and outbound rule in the firewall for port 80, if not there already by following the steps below:

  • Press the Windows logo + X keys on the keyboard and select Control panel from the context menu. 

  • Select System and Security from the options and click on Windows Firewall from the right side panel of the window. 

  • Click on Advanced Settings and select Inbound Rules from the left side panel of the window.

  • Click on New Rule under the Actions tab from the right side panel and select the Port radio button from the window. 

  • Follow the onscreen instructions and check if the changes are effective.

The printer is not responding.

Solution: Restart the Windows computer, printer, and iPad, then check the configuration again.

⭐  Note:  This should work with any printer but is tested on QL-820NWB, Zebronics, Primera LXc-500.

If you encounter any issues, please reach out to us at support@visitly.io for assistance.