Print Badges for Visitors Who Sign In on Their Phone

With Contactless Badge Printing, a visitor who signs in on their own phone still gets a printed badge from your lobby kiosk, without touching the iPad.

What Is Contactless Badge Printing?

When a visitor scans the QR code on your kiosk and completes sign-in on their phone, Visitly creates their badge in the cloud. Your kiosk checks for new contactless badges every 10 seconds and prints any it finds on the badge printer connected to it. Use it when you want touch-free sign-in but still need every visitor to wear a printed badge.

Before You Begin

• Kiosk — The Visitly kiosk app on an iPad at the site, signed in to that site and left on the Home screen.
• Badge printer — A badge printer set up on that kiosk, either added in the kiosk's printer settings or saved as an AirPrint printer on the iPad.
• Contactless sign-in — The sign-in QR code shows on your kiosk Home screen.
• Site setting — Contactless Badge Printing is turned on for the site. It is set per site, so tell Visitly Support every site you want covered.

Set Up Contactless Badge Printing

1. Ask Visitly Support to turn on Contactless Badge Printing for your site, and name each site you want it on.
2. Set up the badge printer on the kiosk. On the iPad, open the kiosk admin settings and select your badge printer. Print a test badge from a normal kiosk sign-in to confirm it works.
3. Restart the kiosk app so it picks up the new site setting, then leave it on the Home screen.
4. Test it. Scan the kiosk's QR code with your phone and complete a visitor sign-in. A badge should print at the kiosk within about 10 seconds.

Note: Keep the iPad awake with the kiosk app open. If the app is closed, the iPad is asleep, or someone leaves it on another screen, it stops checking for new badges.

What Visitors Experience

1. The visitor scans the contactless sign-in QR code on the kiosk Home screen with their phone camera.
2. They complete sign-in on their phone: their details, plus any photo, documents or questions your site requires.
3. Once the visit is approved, Visitly creates their badge and adds it to the site's print queue.
4. Within about 10 seconds, a kiosk at the site picks up the badge and prints it.
5. The visitor collects their badge from the printer. Their host is notified as usual.

Badges print only for visitors who sign in on their phone from the kiosk QR code. Visitors who sign in on the kiosk screen get their badge printed straight away, as they do today.

Troubleshooting and FAQ

The visitor signed in, but no badge printed.

• Check that the kiosk app is open on the Home screen and the iPad is awake and online.
• Check that the badge printer is on, has labels loaded, and is selected in the kiosk's printer settings.
• Confirm with Visitly Support that Contactless Badge Printing is on for this site.
• If the visit needs host approval, the badge prints only after the host approves it.

If a badge still does not print, reprint it from the kiosk or the front desk.

We have more than one kiosk at the site. Which one prints the badge?

Badges are queued per site, not per kiosk. Whichever kiosk at the site checks the queue first prints the badge. If your site has kiosks in separate lobbies, a badge may print in a different lobby from the one the visitor is standing in. If that is a problem, contact Visitly Support to review how your sites and kiosks are set up.

Will a visitor get two badges?

No. Each contactless badge is printed once.

How long does a badge stay in the queue?

Up to 24 hours. If no kiosk at the site picks it up within that time, it is removed and does not print.

Does this work with SmartPass sign-ins?

No. Contactless Badge Printing covers visitors who sign in from the kiosk QR code only.