Visitly + Brivo Integration

Overview

The Visitly + Brivo integration automates credential management across your visitor lifecycle — from check-in to sign-out — without any manual steps. Once configured, Visitly issues Brivo credentials automatically when a visitor arrives and revokes them the moment they leave.  

How It Works

• When a visitor checks in, Visitly automatically issues a Brivo credential (PIN, card, or mobile pass) and notifies the host.
• Each visitor type (e.g. Guest, Contractor, Vendor) maps to a specific Brivo user group, controlling which doors they can access.
• Credentials are time-bound — access expires automatically after a defined duration, even without a formal sign-out.
• When a visitor signs out, Visitly immediately revokes the credential in Brivo in real time.
• You manage the entire visitor lifecycle — invitations, check-ins, credentials, and sign-outs — from a single Visitly dashboard.

Before You Begin
Complete all prerequisites before starting setup. Missing any of these will prevent the integration from working.

Visitly requirements:

• An active Visitly account with Global Admin access
• Brivo Access enabled in your Integration Hub (not enabled by default — contact support@visitly.io)
  
  

Brivo requirements:

• An active Brivo OnAir account
• A Visitly-specific Brivo API key (request this directly from Brivo at developer.brivo.com)
• At least one Brivo site configured in your account

Setup Guide

Step 1: Connect Brivo to Visitly

1. In Visitly, go to Admin Dashboard → Integration Hub → Access Control.
2. Locate Brivo Access and click Integrate.
3. Enter a name for this connection and paste your Brivo API key.
4. Click Connect.
5. A Brivo authorization prompt will appear. Enter your Brivo Admin ID and account password.
6. Confirm the API key authorization when prompted, then click Submit.

Your Visitly account is now connected to Brivo.

Step 2: Link a Brivo Site to a Visitly Location

1. Go to Admin Dashboard → Locations, select the location you want to configure, and click Edit location.
2. In the location editor, scroll to the Access Control section and click Add new connection.
3. Select the Brivo connection you created in Step 1, then choose the Brivo site to link to this location.
4. A confirmation card showing the connection name and site name will appear in General Settings.
   
   Managing multiple locations? Repeat Steps 1–2 for each Visitly location that requires Brivo access control.

Step 3: Configure Brivo for Visitor Check-In

1. Go to Admin Dashboard → Locations.
2. Select the location you have configured, and click Edit location.
3. Go to Access Control and select the Brivo connection you have added.
4. Go to Visitor Configuration Settings for the location and configure the following options:

Choose a credential type:

Using card credentials? Regularly review your card range in Brivo to ensure unassigned cards are available. A depleted range will prevent check-in from completing. To expand your range, update the card number values in Visitor Configuration Settings.

Your location is now fully configured for Brivo-enabled visits.

Creating a Visit with Brivo Access

Once setup is complete, Brivo-enabled visits follow the same workflow as any standard visit in Visitly. Credentials are issued and revoked automatically in the background.

1. Go to Visitor Log in your Visitly dashboard and click Add Visit or add a visit with kiosk.
2. Enter the visitor's name, email address, host, and visit date and time.
3. Select the appropriate visitor type (e.g. Guest, Contractor). This determines which Brivo user group and door access the visitor receives.
4. Save the visit.

At check-in:

• Visitly issues the visitor's credential automatically
• The host receives an email, SMS, slack or MS Teams notification as per configuration
• The visitor receives their credential (e.g. PIN code given below in the screenshot) by email
  
   

At sign-out:

• The credential is immediately revoked

Access is terminated in Brivo in real time

Troubleshooting

The visitor did not receive their credential email. 
Confirm the visitor's email address is correctly entered in the visit record. Check that Enable for check-in is toggled on under Visitor Configuration Settings, and that Notifications is set to Email. If the email still doesn't arrive, ask the visitor to check their spam or junk folder.

The Brivo API key is not connecting. 
Verify that the API key was generated specifically for Visitly in your Brivo developer portal at developer.brivo.com. Generic or expired keys will fail authentication. If the issue persists, generate a new key and re-enter it in Step 1.

Visitor credentials are not being revoked at sign-out. Confirm that Invalidate credentials at sign-out is enabled under Visitor Configuration Settings for the relevant location. If the toggle is on and revocation is still not occurring, contact support@visitly.io with the visit record details.

The Brivo Mobile Pass invitation was not received. 
The pass invitation is sent directly by Brivo, not Visitly. Ask the visitor to check their spam folder and confirm the email address on their visit record is correct. If the invitation still hasn't arrived after 10 minutes, ask the visitor to check their Brivo app inbox directly — invitations sometimes appear in-app before email.

A visitor type is not appearing in the mapping dropdown.
Visitor types in the mapping dropdown are pulled from your Visitly account configuration. If a type is missing, go to Admin Dashboard → Visitor Types and confirm it has been created. Brivo user groups must also exist in your Brivo account before they appear as mapping options.